WORLDWIDE SHIPPING & FREE EXPRESS SHIPPING TO AUSTRALIA & NEW ZEALAND

CUSTOMER CARE

SHIPPING

SØKTAS is committed to customer satisfaction! Ordering is easy & FREE SHIPPING TO AUSTRALIA & NEW ZEALAND IS INCLUDED.

All orders are sent with tracking and require a signature on arrival. Our lead time is 7 days from receipt of payment to delivery.

If you receive any merchandise that is defective in any way, simply return it to us, in the condition that you received it and we will happily exchange it*.

Please Note: Any additional duties & taxes assessed by International Customs are the responsibility of the customer.

 

If you have any specific shipping or shipping insurance requirements or other instructions, please place your order to secure the work in question, and respond to your order confirmation email, and we will happily liaise with you to ensure we do our best to address your specific requirements.

 

CUSTOMS CHARGES

Please note, shipments to all overseas addresses fall under the import regulations of the receiving country. You should be aware the recipient may be asked to pay sales tax or duties and you should be prepared for this. SØKTAS cannot take responsibility for the payment of any tariffs and taxes charged by a foreign government.

 

RETURNS POLICY

All products sold are non-refundable unless received damaged or faulty. As products are made to order, we cannot exchange or return if you have simply changed your mind, so please choose carefully.

SØKTAS team care about the safety of your purchase and thoroughly check every piece that goes to a new home.

 

WARRANTY

All packages must be inspected upon receipt. Any problems or damage must be reported within 2 days of delivery confirmation. To place a claim for shipping damages or breakage please email info@soktas.co and include the tracking number, photo documentation of the damage, and your contact information. Do not discard damaged fixtures unless expressly told to do so by SØKTAS.

Warranty length is 12 months with the understanding that the warranty does not cover consumables such as light bulbs. Warranty does not cover any breakage during installation or cleaning.

SØKTAS products are handcrafted. There may be slight variation in color, texture, and finish. These are not considered flaws.

 

 

FAQ

We've collated our Top 6 FAQs to help make your journey with us a little easier. If you've still got more questions or just want to say hello, we'd love to hear from you. Get in contact here.  


1. I want a colour variation to your stocked items. Will you create it for me?
We're all about accommodating personal taste and flair. If you have a desire in mind shoot us a note describing your request and we'll do our best to create it for you.
Remember, all pieces are designed and handmade to order in New Zealand by our Glass Designer, Oliver Höglund. This means there will be the usual 3-4 week wait and depending how complex your request it could be more/less.

 

2. What is the condition of sale?
All online orders require full payment prior to production. 

 

3. How to install the pendant lights?
All pendants must be installed by a licensed electrician in accordance with the Australian / New Zealand Wiring Rules AS/NZS 3000.

 

4. What happens if I want to order something that is out of stock?
Get in contact with us and let us know what you're after and how many. We love going over and above, so if it is possible we'll do our very best to help out.

 

5. Do you offer a trade price?
Trade prices are tailored on case-by-case basis dependent on volume, styles, and sizes. Please enquire via email to ryan@soktas.co if you believe this applies.

 

6. What happens if my items arrive damaged or faulty?
SØKTAS team care about the safety of your purchase and triple check every piece that is hand packed and heading to a new home. In the unlikely event of your item being damaged in transit, please email us with photos of the damage within 2 days of delivery receipt. Upon qualification of the information and receipt of your return, we will work with you to arrange a replacement sent to you straight away.  

 

SØKTAS is committed to customer satisfaction!

If you still have questions, not a problem. Get in contact with us here.